Please call us on 029 2039 8900 or email [email protected] if you experience any issues with our website, have general feedback or have a question or concern about anything.
At Sight Life, we are committed to protecting your privacy online. We protect any personal information you give us while you use our website. This policy is written in accordance with the Data Protection Act 2018. If you have any questions about it, please contact the Director of Operations at the following address:
Tel: 029 2039 8900
Email: [email protected]
Sight Life is part of the RNIB Group of charities, and we also share relevant details with them. For further information, please contact [email protected]
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.
We collect personal information when you ask about our activities, register with us, order products and services (such as publications and email newsletters), make a donation to us, or otherwise give us personal information.
How do we use your information?
We use your personal information to give you the information, services, or products you ask for. We can also use your information for administrative purposes, to let you know about changes and, if you agree, as part of our fundraising activities. We sometimes also share your information with our service providers, trading companies, and associated organisations (who work with us to get the information you ask for).
Sight Life is responsible for collecting your personal information. Your personal information is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree.
Where indicated – usually by a tick box asking for your permission – we use your personal information to create a profile of your interests and preferences. This information is not shared with other organisations.
We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction.
Unfortunately, no data transmission over the Internet is 100 per cent secure. As a result, while we try to protect your personal information, Sight Life cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.
Sight Life uses “cookies” to give you a better website.
Privacy and comments on our blogs
The posting of personal information in a blog comment means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties. We strongly recommend you avoid sharing any personal information that can be used to identify you (such as your name, age, address, name of employer).
Newsletters and Enewsletters
You can unsubscribe from Sight Life’s newsletters and enewsletters at any time. Just contact us to be removed from the distribution list or click on the ‘unsubscribe’ link in the email.
Accessing and updating your personal information held by Sight Life
You can ask us what information we hold about you by contacting us. Please note that we may charge a fee of £10 to cover our admin costs.
Please keep your information up to date by letting us know of any changes:
Tel: 029 2039 8900
Changes to this policy
Privacy Notice for Supporters
If you want to find out more about how we use information and data, our privacy notice contains all the information you need.
For Supporters: How we Use Your Information
Where we get it from
- If you have made a donation to us previously
- If you have responded to a campaign, call to action or purchased a product from us
- If you have received support or services from us and have opted in to allow us to contact you about other things
- If you have given a third party such as a donation or campaigning platform permission to pass your information on to us
From time to time we may pay for the contact details of people who might be interested in hearing from us in future. These may come from retailers or from companies who conduct telephone surveys or social media engagement, to promote and gather support for organisations.
Before we purchase contact information, we always check the wording used when your information was originally collected, to make sure that we only contact people who have actively expressed interest in receiving information from third parties.
What we do with your information
Say thank you and ask for your support
We want to make sure you know that we are grateful for your support, so we will send you a “thank you” message in response to your donation. To help you understand how your donation will be spent, we will also include some information about the impact of our work and how your contribution helps us support people affected by sight loss. From time to time we will ask for further donations or support to help our work making everyday better for people with sight loss.
Claim Gift Aid
Gift Aid is a UK Government scheme that allows charities to reclaim the basic rate tax back from HM Revenues and Customs on donations you make.
Once you have indicated to us that you’re happy for us to claim Gift Aid on your behalf and that you pay sufficient Income Tax and/or Capital Gains Tax in that particular financial year, we’ll reclaim this money at no extra cost to you thereby increasing the value of your donation.
Sight Life will not swap or sell your data with any third parties.
Make the most of our fundraising and engagement activities
We have a duty to make sure that we’re spending your donations wisely, and that means doing some research and analysis to inform our decisions. We want to send the most effective messages that we can in the most efficient way possible, so in order to work out who to contact, what to say and when to get in touch, we carry out the following activities:
Segmentation – this is where we analyse information such as postcodes of donors, age of supporters and whether donations have been given regularly. This helps us to provide people with the most relevant information in order to identify additional opportunities for them to get involved.
Prospect profiling – we occasionally engage agencies to help us identify people among our supporters who are able to support at a higher level, using publicly available records such as the electoral roll, land records, ‘rich lists’, Who’s Who publications and Companies House records. We use this information to invite potential supporters to events which may be of interest to them and recruit celebrity ambassadors.
The databases that we keep our supporter information on are held securely within our IT network, which is hosted by RNIB, and are not sold to or traded with other organisations, whether charities or commercial businesses.
Changes to this policy
You can ask us at any time to provide you with a copy of the information we hold about you, including where and how we obtained it, why we are keeping it and what we are using it for. This is called a “subject access request” and you can make one by contacting the Director of Operations at the following address:
We may need to ask you to provide copies of identity documents to make sure that we are releasing your information to the right person.