Coronavirus update

13 May 2020

Coronavirus update: We’re open by phone and online

Like many organisations we have closed our Jones Court resource centre and offices in line with Government advice to keep our members, staff and volunteers safe from the Coronavirus. We are, though, still very much open and available to support people in Cardiff, Swansea, Neath Port Talbot and RCT by phone and online. And we’re taking steps to keep Sight Life running as normally as possible under the circumstances.

We’re contacting our members by telephone…

Starting with the oldest and potentially more vulnerable. Please bear with us as it may take some time, but we will get around to you. We want to reassure our members and customers that we have not forgotten about you. In addition to this, some of our volunteers we are now able to offer a regular tele-befriending call, please contact us if you might be interested.

We have now introduced daily group chat calls. Some are themed, for example, music appreciation or quiz, others are a more general chat.  In addition to this we are working on some exercise and dance taster sessions; weekly talks on topics of interest including local history and understanding social media; and monthly living with sight loss talks.

We are happy to introduce new phone groups to meet demand, so please get in touch if you are interested or have any ideas/requests.

For Cardiff contact Jane on 07864 964833 or e mail: [email protected]

For Swansea contact Anita on 01792 776 360 or e-mail: [email protected]

What to do if you need urgent advice…

Cardiff Area: You can contact Teresa on 07918 166 524.
Swansea Area: You can contact Anita on 01792 776 360.

In addition, the RNIB Helpline on 0303 123 9999 is open 8am-8pm weekdays and Saturday opening times have been extended to 9am-5pm throughout April. You don’t have to be an existing member or service user to contact us. We welcome calls and emails from people who haven’t been in touch with us before.

We’re compiling a list of support and services you can access in your local community and wider…

We’ll put this information on the website and social media as soon as we have it. We’re also looking at other telephone support groups for our members to access during these challenging times. Please scroll down for useful information.

Please follow the Government guidelines…

You can find the latest health advice about Coronavirus (COVID-19) at:

We look forward to seeing you all again as soon as it’s safe.

John Sanders, Chairman, Sight Life


Useful Links

Volunteer Cardiff signposts Cardiff residents to all the opportunities, organisations and support available to enable volunteering in the city. If you need help with shopping, transport, medication, befriending and much more you can search for help by area,  visit the website /


Frequently asked questions for people with sight loss, their family and friends relating to Covid-19


RNIB Online Shop remains open.

You can continue to order your products online through or by phone through the Helpline on 0303 123 9999.

The warehouse and special order suppliers are still operating and dispatching orders at this time. However, please be aware that your order may take a few extra days to reach you.

RNIB Talk and Support are accepting referrals to their national befriending phone service. Groups run weekly, same day, same time – and sessions last 55 minutes for a period of 6-12 weeks. Customers can apply via the RNIB Helpline 0303 123 9999 or email [email protected]

RNIB Newsagent is offering a free, three-month subscription to a newspaper or broadcast/TV guide for customers. Beneficiaries can sign up via the RNIB Helpline.

Wales Council for the Blind have some useful information here

Swansea Council coronavirus information

Glaucoma UK – information for people with glaucoma