Coronavirus update and what you get involved with

26 August 2020

Anita Davies talked to RNIB Connect Radio about her experience of social distancing.

Coronavirus update: We’re open by phone and online…

Our Jones Court Resource Centre and offices remain closed, in line with Government advice, to keep our members, staff and volunteers safe from the Coronavirus. However, we are still very much open and available to support people in Cardiff, Swansea, Neath Port Talbot and Rhondda Cynon Taf by both by phone and online.

What to do if you need help or advice…

Cardiff Area: You can contact Natalie on 029 2039 8900
Swansea Area: You can contact Anita on 01792 776360

The RNIB Helpline is open from 8am-8pm weekdays and  9am to 1pm on Saturdays. You don’t have to be an existing member or service user to contact them. RNIB welcomes calls and emails from people who haven’t been in touch with them before. You can contact the RNIB Helpline on 0303 123 9999 or by email [email protected]

RNIB’s online shop is still open. You can continue to order your products online through or by phone through the Helpline on 0303 123 9999. The warehouse and special order suppliers are still operating and dispatching orders at this time. However, please be aware that your order may take a few extra days to reach you.

RNIB Talk and Support is accepting referrals to its national befriending phone service. Groups run weekly on the same day and at the same time. Sessions last 55 minutes and groups run for a period of six to 12 weeks. Enquire via the RNIB Helpline 0303 123 9999 or email [email protected]

RNIB Newsagent is offering a free, three-month subscription to a newspaper or broadcast/TV guide for customers. Contact the RNIB Helpline for information.

We’re still contacting our members…

Since the start of lockdown, we have been contacting our members by telephone, both to stay in touch and to reassure our members and customers that we have not forgotten about them. We believe we have contacted around 90 per cent altogether, but if you would like a regular telephone befriending call, please contact us. Our weekly emails contain updates on local information and activities that might be of interest to you. If you would like to be added to the email list, please get in touch.

In addition to our contact calls and emails, we have introduced daily group chat calls. Some are themed, for example, music appreciation, exercise, or quizzes, others are a more general chat.  In addition to these, we are working on weekly talks on topics of interest including local history and understanding social media; and monthly living with sight loss talks. We are happy to introduce new phone groups to meet demand, so please get in touch if you are interested or have any ideas or requests. The telephone groups will be running as normal during the firebreak lockdown which begins at 6pm on Friday 23 October and runs until 12.01am on Monday 9 November.

For information on telephone groups in Cardiff, contact Jane on 07864 964 833 or email: [email protected]

For information on telephone groups in Swansea, contact Anita on 01792 776 360 or email: [email protected]

There are links below to information on Coronavirus which we hope will be useful to you.

We look forward to seeing you all again as soon as it’s safe.

Can you help us?

We sent out a survey with our Summer Newsletter asking you about your experiences during the pandemic. This survey will help us to plan our work with the National Lottery Community Fund. You can complete the survey online by following this link. If you’d like to take a look at the questions, click here. Or call us on 029 2039 8900 and tell us that you’d like to complete a survey over the telephone, and one of our volunteers will call you back (to save your phone bill!).

Thanks for your help!

John Sanders, Chairman, Sight Life

Useful Links and Information

For the latest useful information on Coronavirus click here

We’re still here for you – click here to find out more