Coronavirus update

26 August 2020

Anita Davies talked to RNIB Connect Radio about her experience of social distancing.

Coronavirus update

As lock-down measures are easing, we are delighted to announce that some of our face to face services are resuming.  Our Resource Centre in Jones Court has opened for appointment only visits but we are still limiting numbers so please call us on 02920 398900 to make an booking. In line with Government guidance to keep staff and customers as safe as possible, we will run through the COVID safety procedures prior to your visit.

Some of our outdoor groups have also resumed, including the gardening groups in Cardiff and Swansea. Our face to face technology sessions in partnership with Leonard Cheshire at The Social Bean in Swansea now continue every Wednesday, please book through Swansea Sight Life office 01792776360 or 07824541982.

We will keep you updated as more services resume, but if you have any queries please contact us on any of the numbers below.

What to do if you need help or advice…

Cardiff Area: You can contact Natalie on 029 2039 8900
Rhondda Cynon Taf Area: You can contact Carys on 07753 305631
Swansea and Neath Port Talbot Area: You can contact Anita on 01792 776360 or 07824 541982

Services from RNIB

The RNIB Helpline is open from 8am-8pm weekdays and  9am to 1pm on Saturdays. You don’t have to be an existing member or service user to contact them. RNIB welcomes calls and emails from people who haven’t been in touch with them before. You can contact the RNIB Helpline on 0303 123 9999 or by email [email protected]

RNIB’s online shop is still open. You can continue to order your products online through or by phone through the Helpline on 0303 123 9999. The warehouse and special order suppliers are still operating and dispatching orders at this time. However, please be aware that your order may take a few extra days to reach you.

Talk and Support, RNIB’s national telephone befriending service, is accepting referrals. Groups run weekly on the same day and at the same time. Sessions last 55 minutes. Enquire via the RNIB Helpline 0303 123 9999 or email [email protected]

We’re still contacting our members…

Since the start of the first lockdown, we have been contacting our members by telephone, both to stay in touch and to reassure our members and customers that we have not forgotten about them. We believe we have managed to contact around 90 per cent of our members, but if you would like a regular telephone befriending call, please get in touch. Our weekly emails contain updates on local information and activities that might be of interest to you. If you would like to be added to the email list, let us know.

In addition to our contact line calls and regular emails, we have introduced daily group chat calls. Some are themed, for example, music appreciation, exercise, or quizzes, others are a more general chat. We are also working on weekly talks on topics of interest including local history and understanding social media, and monthly living with sight loss talks. We are happy to introduce new phone groups to meet demand, so please get in touch if you are interested or have any ideas or requests. For more information, click here.

Cardiff: For information on telephone groups in Cardiff, contact Val on 07707 295121 or email her at [email protected]

Rhondda Cynon Taf: For information on telephone groups in Rhondda Cynon Taf, contact Carys on 07753 305631 or email her at [email protected]

Swansea and Neath Port Talbot: For information on telephone groups in Swansea and Neath Port Talbot, contact Anita on 01792 776 360 or email her at [email protected]

There are links below to information on Coronavirus which we hope will be useful to you. We look forward to seeing you all again as soon as it’s safe.

John Sanders, Chairman, Sight Life

Useful Links and Information

For the latest useful information on Coronavirus click here

We’re still here for you. To find out more, click here